Refund policy

At LUXE23, we take pride in the quality of every piece we create. Due to the nature of our products, we only offer refunds to receive store credit in the event that an item arrives damaged or breaks within 7 days of delivery due to a product defect.

Eligible Refunds

You may be eligible for a refund if:

  • Your item arrives damaged, or

  • Your item breaks within 7 days of the delivery date due to a manufacturing defect.

To submit a claim, you must:

  • Contact us within 7 days of your order being marked as delivered.

  • Provide your order number.

  • Submit clear photos of the damaged or broken item.

  • Wait for your claim to be reviewed and approved before a refund is issued.

All claims are carefully reviewed. Approval is required to verify that the damage or breakage was not caused by misuse, accidental damage, improper care, or normal wear and tear.

Refund Method

Approved refunds will be issued as LUXE23 Store Credit only. Store credit is non-transferable, cannot be redeemed for cash, and may be used toward any future purchase.

Non-Refundable Items

The following items are not eligible for refunds:

  • Sale or clearance items

  • Gift cards

  • Items damaged due to misuse, accidental damage, improper storage or care, or normal wear and tear

  • Claims submitted more than 7 days after the order was delivered

By placing an order with LUXE23, you acknowledge that you have read and agree to this Refund Policy.

 
For any questions, please contact us at luxetwentythree@gmail.com.